Legal

Terms of Service

Last updated 29 July 2026

These terms govern the coaching services provided by Ironberg Performance. By applying for, purchasing or using any Ironberg service, you agree to them. Please read them before you sign up, particularly section 5 on minimum terms and cancellation.

1. Who we are

Ironberg Performance is operated by Daniel Malmberg, a sole trader, ABN 46 116 780 296, based in Drummoyne, New South Wales, Australia. In these terms, “Ironberg”, “we”, “us” and “our” mean that business. “You” means the person purchasing or using the services.

Contact: dan@ironbergperformance.com

2. The services

We provide strength and conditioning coaching, sports nutrition coaching and structured training programming, delivered online and, in some cases, in person in Sydney. Our current services are:

• The Forge. Ongoing 1:1 coaching with individualised training and nutrition programming, daily coach access via the CoachRx app, scheduled calls, check-ins and form review.
• The Protocols. Coach-built, periodised programming across strength, physique and power tracks, including a free coach-reviewed baseline week.
• The Crucible. A six-month flagship program combining individualised coaching with diagnostics and medical oversight, scoped and priced individually.

We may adjust the content, structure or delivery of a service to keep it effective. We will not materially reduce what you have paid for without telling you first and giving you the option to cancel.

3. Eligibility, health and medical disclaimer

You must be at least 18 years old to purchase our services.

Before starting any program, you should obtain medical clearance from a qualified health practitioner, particularly if you have or suspect any injury, illness, cardiovascular condition, musculoskeletal condition, metabolic condition, eating disorder, pregnancy, or if you are taking medication.

You agree to:

• disclose to us, accurately and in full, any injury, medical condition, medication or symptom relevant to your training or nutrition;
• tell us promptly if anything changes during your program;
• stop training and seek medical attention if you experience pain, dizziness, breathlessness or any other concerning symptom;
• train within your capability and use appropriate technique, equipment and supervision.

Physical training carries inherent risk, including risk of injury. You take part voluntarily and accept that risk. This does not limit any rights you have that cannot lawfully be excluded.

Where a program includes medical components, such as pathology or telehealth consultations under The Crucible, those services are provided by an independent registered medical practitioner under their own professional obligations and their own terms. Ironberg does not provide, supervise or take responsibility for that clinical care, and clinical decisions remain between you and your practitioner.

4. Fees and billing

All prices are in Australian dollars.

Service	Price	Billing	Minimum term
The Forge	$175 per week	Charged monthly in advance	3 months
The Protocols	$69 per week	Charged monthly in advance	None
The Crucible	By enquiry	As set out in your written scope	As agreed in writing

Upfront options are available on some services, for example 24 weeks of The Forge for $3,600 or 12 weeks of The Protocols for $699. Upfront payments buy a fixed block at a discounted rate and are treated as a single prepaid term.

By providing payment details you authorise us, and our payment providers, to charge the recurring amount on each billing date until the service is cancelled in accordance with section 5. You are responsible for keeping your payment details current.

If a payment fails, we will contact you. If payment is not resolved within 7 days we may suspend your access until the account is brought up to date. Suspension does not pause or extend your minimum term.

We may change our prices. Existing clients will be given at least 30 days notice before any price change takes effect on their plan, and may cancel before it does.

5. Minimum term and cancellation

The Forge

The Forge starts with an initial three-month commitment. Three months is the shortest period in which a baseline can be established, a training block run and the result re-tested. You are charged monthly across those three months.

After the initial three months, the plan continues month to month with no fixed term. You may cancel at any time by giving 30 days written notice to dan@ironbergperformance.com. Your next scheduled payment is your final payment, and you keep full access through the period you have paid for.

The Protocols

The Protocols has no minimum term. You may cancel at any time by giving 30 days written notice. Your next scheduled payment is your final payment, and you keep access through the period you have paid for.

The Crucible

The Crucible is a fixed-term program. Cancellation terms are set out in the written scope you agree before the program starts.

General

Cancellation takes effect at the end of the paid period. Periods already served are not refunded. See our refund and cancellation policy for the full detail, including how the Australian Consumer Law applies.

We may cancel or decline a service at our discretion, for example where a program is not a suitable fit, where you do not disclose relevant health information, or where conduct toward us is abusive. If we cancel for a reason that is not your fault, we will refund the unused portion of any period you have paid for.

6. Your responsibilities

• Provide accurate information at onboarding and at every check-in. Our programming is only as good as the data you give us.
• Log your training and follow the program as written, or tell us when you cannot so we can adjust it.
• Communicate through the agreed channels. Coaching is a two-way relationship and results depend on your participation.
• Understand that we cannot and do not guarantee any specific result. Outcomes depend on your training history, adherence, genetics, recovery, nutrition, health status and circumstances. Any results shown on our website or social media are individual results and are not a promise of what you will achieve.

7. Intellectual property

All programming, written material, templates, videos, spreadsheets and other content we provide remain our intellectual property or that of our licensors. You get a personal, non-transferable licence to use them for your own training for as long as you are a client.

You must not resell, publish, distribute, or use our materials to coach others or to build a competing service. If you would like to use something of ours commercially, ask us.

8. Third-party platforms

We deliver parts of the service through third-party platforms, including CoachRx for programming and coach access, Tally for application forms, and third-party payment processors. Those platforms have their own terms and privacy practices. We are not responsible for their availability, performance or handling of your data beyond what is set out in our privacy policy.

9. Liability

To the extent permitted by law, and other than for liability that cannot be excluded:

• our total liability arising out of or in connection with the services is limited, at our option, to resupplying the services or paying the cost of having them resupplied;
• we are not liable for indirect or consequential loss, including loss of income, opportunity or profit;
• we are not liable for injury, illness or loss arising from your failure to obtain medical clearance, your failure to disclose relevant health information, your decision to train outside the program, or your use of equipment or facilities we do not control.

10. Privacy

How we collect, use, store and disclose your personal and health information is set out in our privacy policy, which forms part of these terms.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will give you at least 30 days notice by email before it applies to your plan, and you may cancel before it takes effect. The version published on this page is the current one, and the date at the top shows when it last changed.

12. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that state.

13. Questions and complaints

If something is not right, tell us first. Most things are quickest to fix directly.